1-Year Workmanship Warranty
Pool Table Masters stands behind the workmanship we perform. Our workmanship is covered for one year from the date of service. If you believe there is an issue related to our workmanship, please contact us promptly. We will inspect the concern and, if it is determined to be the result of our workmanship, we will correct it at no additional labor charge.
This warranty applies only to workmanship performed by Pool Table Masters. It does not cover normal wear and tear, accidental damage, misuse, abuse, environmental or humidity-related changes, manufacturer defects, pre-existing damage, relocation or adjustment of the table after service, or issues caused by anyone other than Pool Table Masters. Warranty coverage on parts, cloth, cushions, or accessories is subject to the manufacturer’s terms and conditions when applicable.
Flooring & Leveling
A pool table places substantial weight on a small number of contact points. Changes in table level caused by the supporting floor or flooring are not workmanship defects. Carpet and padding, rubber or foam tiles, interlocking gym-style flooring, floating flooring, subfloors, and other surfaces can compress, settle, flex, or move after installation. If a table develops a leveling issue after service, contact us and we can help determine the cause and recommend the appropriate correction. For tables we set up or level, Pool Table Masters includes one complimentary return leveling adjustment within 30 days of the original service when normal flooring compression or settling affects the table. Additional adjustments caused by continued flooring movement, settling, or changes to the supporting surface may be subject to a service charge.
Payments & Deposits
A 50% deposit is required to reserve an appointment. The remaining balance is due upon completion of service. Deposits allow us to reserve appointment time, order materials when needed, and schedule the necessary labor and equipment.
Deposits become non-refundable once materials have been ordered specifically for your project. For services that do not require materials, including many pool table moves, please notify us as soon as possible if you need to cancel or reschedule. We will make reasonable efforts to accommodate schedule changes; late cancellations or changes may be subject to costs already incurred or reserved specifically for the scheduled service.
We accept cash, personal or business checks, Venmo, Cash App, Zelle, and tap-to-pay credit and debit cards.
Existing Cloth Reuse
When a customer requests that existing pool table cloth be reused during a move, repair, or reassembly, we will make reasonable efforts to remove and reinstall it carefully. Older cloth, previously stretched cloth, or cloth installed with glue, staples, or other methods may tear, fray, stretch, or reveal prior damage during removal. Damage resulting from the age, condition, or previous installation of reused cloth is not considered a workmanship defect. If the existing cloth cannot be successfully reused, replacement cloth and installation will be quoted separately.
Customer Responsibilities & Existing Conditions
Please provide a clear and safe path to the pool table and remove furniture, decorations, and personal belongings that may interfere with the work. Pets and children should be kept safely away from the work area during service.
Please tell us before your appointment about stairs, basements, tight spaces, gates, elevators, parking restrictions, unusual access conditions, one-piece slate, or other circumstances that may affect the work. This allows us to arrive with the appropriate equipment and labor.
Before work begins, we will inspect the table for visible pre-existing damage or structural concerns when practical. Pool Table Masters is not responsible for pre-existing damage, normal wear and tear, hidden defects, manufacturer defects, or conditions that become apparent only after disassembly because of the table’s age, construction, previous repairs, or condition.
Questions About a Policy or Service?
Our goal is straightforward: honest service, professional workmanship, and clear expectations before the work begins. If you have a question about your table, appointment, warranty, or project conditions, please contact us before your scheduled service.