Service Policies

Workmanship Guarantee:
At Pool Table Masters, we take pride in delivering professional, high-quality workmanship on every job. Your satisfaction is important to us. If you believe there is an issue related to the workmanship we provided, please contact us promptly. We will inspect the concern and, if it is determined to be the result of our workmanship, we will correct it at no additional labor charge.

This guarantee applies only to the workmanship performed by Pool Table Masters. It does not cover normal wear and tear, accidental damage, misuse, abuse, environmental or humidity-related changes, manufacturer defects, pre-existing damage, or issues caused by anyone other than Pool Table Masters after our service has been completed. Because every pool table and installation is unique, warranty coverage on parts, cloth, cushions, or accessories is subject to the manufacturer’s terms and conditions, when applicable.

Our commitment is simple: to provide honest service, expert craftsmanship, and a pool table that is properly installed and ready to enjoy.

Payments and Deposits:
To reserve your appointment, a 50% deposit is required at the time of scheduling (non refundable once materials are ordered). The remaining balance is due upon completion of the service on the day of your appointment. For your convenience, we accept the following payment methods:
– Cash
– Personal or business checks
– Venmo
– Cash App
– Zelle
– Tap-to-pay credit and debit cards.

Deposits allow us to reserve your appointment time, order any necessary materials, and schedule our technicians accordingly.

If you need to reschedule, please notify us as soon as possible. We understand that unexpected situations can arise and will do our best to accommodate schedule changes whenever possible.

Customer Responsibilities & Existing Conditions:
To help ensure your appointment goes smoothly, we ask that customers prepare the area before our arrival. Please provide a clear path to the pool table and remove any furniture, decorations, or personal belongings that may interfere with the work. Pets and children should be kept safely away from the work area during the service.

If your table is located upstairs, downstairs, in a basement, or requires navigating tight spaces, please let us know when scheduling your appointment. This allows us to arrive with the proper equipment and plan accordingly.

Before beginning work, our technicians will inspect the table for any visible pre-existing damage, including scratches, dents, damaged rails, worn cloth, broken pockets, loose hardware, or other conditions. Existing damage or structural issues will be documented and discussed with you before work begins.

Pool Table Masters is not responsible for pre-existing damage, normal wear and tear, hidden defects, manufacturer defects, or issues that become apparent only after disassembly due to the age or condition of the table. Customers are responsible for ensuring there is safe and reasonable access to the property and work area, including notifying us of any stairs, gates, elevators, parking restrictions, or other access limitations before the appointment.